Terms, privacy and cancellation

Appointments and professional judgment

Submitting a booking request does not by itself create a confirmed appointment. An appointment is confirmed only when the website or Mari Blush expressly confirms it; an enabled immediate-booking mode may confirm automatically. Automated email may be delayed. If a technical discrepancy occurs, the confirmed appointment record maintained by Mari Blush controls.

Mari Blush may refuse, postpone, reschedule, stop or cancel a service when safety, health, consent, age, skin condition, contraindications, expectations or professional judgment make the service unsuitable. Reasonable operational circumstances such as illness, equipment or location issues may also require a change.

Age and capacity

A client must have legal capacity to consent. Some services may be subject to minimum-age requirements; proof of age and, where applicable, a parent or legal guardian may be required. Mari Blush may refuse a procedure when valid consent cannot be established.

Prices, payments, credits and refunds

The price, taxes, payment policy and any fixed or percentage deposit or full-payment requirement shown for the selected offering apply. In approval-first mode, a request may await approval before a secure payment link is issued; in immediate-payment mode, an enabled online-payment flow may collect the disclosed amount before confirmation. A browser return page does not by itself prove payment. Mari Blush’s verified payment and appointment records control.

Service charges, deposits, tips, gift vouchers and account credit are recorded separately. A discount reduces the service price; a gift voucher or account credit applies stored value; and a tip is not a service payment. Promotions, referrals and loyalty rewards apply only when offered, eligible and accepted under their displayed limits, dates and terms. They are not cash and do not guarantee future availability. Touch-up pricing and eligibility depend on the applicable service policy.

Refund requests are considered according to the service performed, payment terms, circumstances and applicable consumer rights. Refunds are tracked against the applicable payment method; manually recorded cash, e-transfer or external-provider payments remain manually verified. A payment dispute or reversal may change the recorded paid and collectible balances. Dissatisfaction with a subjective cosmetic result does not automatically establish entitlement to a refund.

Intellectual property

Mari Blush branding, original website text, graphics and business photographs are owned by or licensed to Mari Blush and may not be commercially copied or republished without permission. Lawful personal use and rights permitted by law are unaffected.

Client health responsibilities

Clients must provide complete and truthful information and disclose relevant allergies; skin conditions; pregnancy or breastfeeding where relevant; diabetes; immune, bleeding or clotting conditions; blood thinners and relevant medication; recent injections, peels, laser, surgery or cosmetic procedures; active infection; cold-sore history for lip procedures; previous PMU or tattoo work; and a tendency toward keloid or abnormal scarring.

Clients must follow preparation and aftercare instructions and report health changes before the appointment. Mari Blush may require appropriate medical clearance. Failure to disclose relevant information may increase risk and require postponement or refusal.

Do not place detailed medical information in the general Contact form or ordinary booking notes. Sensitive screening belongs in the appropriate consultation or consent process.

Medical limitations and warning signs

Mari Blush does not diagnose or treat medical conditions. Seek appropriate medical care for unusual or worsening symptoms such as spreading redness, severe swelling, discharge, fever, severe pain or other signs of infection. Contacting Mari Blush does not replace medical evaluation.

Information collected

Mari Blush collects identity and contact information, appointment details, account identifiers, service history and technical or security information such as session data, IP-related security signals and abuse-prevention results. When required for a service, Mari Blush may also collect transaction references, procedure notes, consent records, service-record photographs, and limited health or contraindication information.

Purpose and consent

Required fields are used to process bookings and provide services; optional fields may be left blank. Transactional email is part of appointment and payment administration. Transactional SMS requires separately recorded permission and is not marketing consent; consent is not preselected. Replying STOP withdraws SMS permission until a verified START restores it. Marketing email or SMS and public-photo use require separate optional consent, which may be withdrawn prospectively through the unsubscribe method in the message or by contacting Mari Blush.

Sensitive PMU information

Health and contraindication information is used only for suitability, safety, consent, service records, disputes and legal obligations. Access should be limited to authorized people who need it. Detailed health information should not be sent through general contact channels.

Providers and transfers

Supabase provides authentication and database services, Cloudflare provides hosting, queues and network security, Resend delivers email, and Turnstile provides anti-abuse protection when enabled. When configured and enabled for the business, Stripe processes online payments, Twilio delivers transactional SMS, and Google Calendar receives one-way appointment events. Calendar events use service, public location, time and limited internal references; they exclude customer contact details, notes, health or consent information and private addresses. Google changes do not update Blushtime appointments. Providers process information for assigned functions, potentially outside Québec or Canada and subject to local laws.

Cookies, storage and retention

The site may use essential session cookies, authentication storage, security and anti-abuse technologies, language preferences and temporary booking-draft storage. Appointment, consent, service, payment, tax, safety and dispute records may be retained as reasonably required. Account data may be retained while active and for a reasonable period afterward; marketing-consent records may be retained to demonstrate consent or withdrawal.

Information is deleted, anonymized or access-restricted when no longer required. Account deletion does not necessarily delete records that must be retained.

Issue reports are linked to the authenticated business or customer when available and are not anonymous. Reports, optional private screenshots and consented client-reported diagnostics are normally retained for 180 days before owner review. Owners explicitly mark reports for review or archive and explicitly delete screenshots; report deletion is not automatic. Internal notes are excluded from customer status and support packages. Retention actions do not delete separate payment, provider, appointment, consent or minimum audit evidence.

Privacy incidents and individual rights

Mari Blush maintains a process for suspected unauthorized access, use, loss or disclosure and will notify affected people and authorities where legally required. Clients may request access, correction or deletion, or information about how personal information is handled. Requests may be limited by legal retention duties. Use the Contact page, call 514-652-5505, or email the privacy contact.